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Julia Starzyk

Why Are Builders So Unreliable? Understanding the Factors Behind Construction Frustrations


Homeowners and property developers often find themselves frustrated with builders who seem unreliable. Delays, missed deadlines and poor communication are common complaints. Understanding the reasons behind this perceived unreliability can help manage expectations and improve the working relationship with builders. Here’s why builders might seem unreliable and what you can do about it.



1. High Demand and Overbooking


One of the primary reasons builders appear unreliable is the high demand for their services. The construction industry often experiences peaks in demand, leading to overbooking. Builders may take on more projects than they can handle to maximise their earnings, which inevitably leads to delays and stretched resources.


Tip: When hiring a builder, discuss their current workload and ask for a realistic timeline. Clear communication about availability and deadlines can help set expectations from the start.


2. Unforeseen Challenges


Building projects are complex and can encounter numerous unforeseen challenges, from bad weather to supply chain issues. These factors can cause delays that are often beyond the builder’s control. Additionally, unexpected problems like discovering structural issues or needing additional permits can push back the timeline.


Tip: Plan for contingencies and discuss potential challenges with your builder beforehand. Setting aside extra time and budget for unforeseen issues can mitigate frustration.


3. Poor Project Management


Effective project management is crucial in construction. Some builders may lack strong organizational and time management skills, leading to missed deadlines and miscommunication. Inadequate planning and coordination can cause delays and mistakes.


Tip: Choose a builder with a strong track record of successful projects. Ask for references and ask for the reliability in the process. Consider hiring a project manager if your builder does not provide one.


4. Communication Breakdowns


Communication is key in any project, and construction is no exception. Builders often juggle multiple projects and may fail to keep clients updated on progress or issues. This lack of communication can lead to misunderstandings and frustration.


Tip: Establish clear communication channels and regular check-ins with your builder. Ensure you have a direct point of contact and agree on how often you will receive updates.


5. Financial Pressures


Builders, like any business, face financial pressures that can impact their reliability. Cash flow issues, unexpected expenses, or underquoting a job can lead to corners being cut or delays as they juggle resources.


Tip: Ensure your builder has a sound financial plan for your project. It’s also wise to have a clear payment schedule tied to specific milestones to keep the project on track.


6. Labor Shortages


The construction industry often faces labor shortages, particularly skilled labor. This can cause delays as builders struggle to find qualified workers to complete the job. Labor shortages are exacerbated during busy seasons or in booming real estate markets.


Tip: Discuss labor availability with your builder and understand their plan for staffing your project. Flexibility with start dates or choosing less busy times for your project can help alleviate labor-related delays.

While builders may seem unreliable, it’s often a result of industry-wide challenges rather than individual incompetence. Not always but sometimes understanding these factors and taking proactive steps to address them, allows to improve the experience. If you're not sure how to achieve your goals - message us for help.



If you are looking for a Project Manager who will help you organise and manage a team of specialists you can book a discovery call with me by using this link 👇



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